by David Ayre | Jun 4, 2019 | Digital Practice
In this third blog by FutureGov, David looks at the principles of designing organisations for the 21st Century and how this can influence our service design approach. We’ve already spoken about what it means to go beyond digital and how we’ve prototyped a new end to...
by Vimla Appadoo | May 17, 2019 | Digital Practice
Further to the Going beyond digital blog last month, Vim from FutureGov describes the next stage of the service design process for our ‘Financial Landscape’ project. For the last few months we’ve been working with a multidisciplinary team at Stockport Council which...
by Kieran Spruce | May 1, 2019 | Digital Practice
At Stockport Council we’re constantly working to make our website as accessible and usable as possible for every user. To help us make our website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1 which explain...
by Rinto Cyriac and Lisa Kowalewski | Apr 18, 2019 | Collaboration, Digital Practice
What we learned from this year’s Global Service Jam This year’s global service jam took place from the 29th – 31st March. All kinds of people, familiar with service design or not, gathered at 124 locations worldwide to ideate and prototype around a...
by Joseph Bramall | Apr 5, 2019 | Digital Practice
The original vision for Stockport Council’s digital transformation programme was to significantly improve the customer experience by embracing all the advantages digital solutions bring. As the programme has developed the focus has widened, with the result that the...
by Helen Whatmough | Mar 14, 2019 | Digital Practice
Our ambition to be a Digital Council is very much about using appropriate digital solutions that enable work to be carried out more efficiently, effectively and collaboratively whilst safeguarding the security of the data and information that we work with. Whilst we...
