by Dan Hollands | Nov 14, 2019 | Digital Practice
Well…. there’s a little more to IT Support than that! The job of service desk analyst can be a thankless task and the IT Service Desk at Stockport Council is no different. No-one ever calls into IT Support to report that “Everything is working fine today, thank you!”...
by Jon Chiles and Stephen Lally | Sep 25, 2019 | Digital Practice
They say, “Two heads are better than one”, and this is true, especially when working in Stockport’s software development team. Over the last couple of years, we’ve adopted ‘pairing’ as a strategy/method in software development and it’s working for us. In a nutshell...
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 30, 2019 | Digital access, Digital Practice
In our last post, we talked about how we approached developing and delivering a new recruitment journey for foster carers, and what each stage of the process involved. This time we will explain each ‘project’ in more detail and how we got to where we are now. 1....
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 2, 2019 | Digital access, Digital Practice
‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...
by Francis Rowland | Jul 23, 2019 | Digital Practice
Our transformation strategy is increasingly focussed on Service Design – putting people at the centre of everything, experiencing our services through the eyes of the customer and looking at the end to end journey. We are growing this way of working beyond the...
by Aimee Teare | Jun 10, 2019 | Collaboration, Digital Practice, Enabling Independence
In our last blog we talked about the joint discovery that Adult Social Care and Digital by Design colleagues had undertaken for a Technology Enabled Care (TEC) project. The project was funded through NHS Digital’s Social Care Digital Innovation Fund and supported...
