by Jonathan Chapman | May 15, 2020 | Collaboration, Digital Practice
I think it is fair to say that the last few months have been challenging in some way for everybody, but in this blog, I want to concentrate on some of the positives outcomes we, as a digital team, have achieved. Our team uses Agile as a framework to deliver our...
by Zoe Amar | Mar 20, 2020 | Collaboration, Digital Practice
In this blog, first published by Digital Leaders on 16th March 2020, Zoe Amar, Charity Marketing and Digital Communications Expert and Freelance Consultant, discusses how organisations and business can help staff adjust to remote working. Just a few weeks ago most...
by Lisa Kowalewski | Feb 21, 2020 | Digital Practice
Services Week is an annual celebration of transformation and end to end service design in central and local government. Many live and remotely hosted events happened across England and Scotland, and for the first time we at Stockport Council joined in. What we did...
by Holly Rae, Craig Hughes & Adrian Davies | Jan 15, 2020 | Digital Practice, Digital Stockport
Prompted by the start of a new year and new decade, we found ourselves recently ruminating about the following quote by Bill Gates: “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten…”...
by Simon Percy | Dec 20, 2019 | Digital Practice
Our digital programme aims to reduce pressure on our contact centre by offering self-serve online solutions for routine queries to the council. However, for many people, telephone access is still the preferred option and for more complex queries, the only option. In...
by Lee Emery | Dec 12, 2019 | Collaboration, Digital Practice
As a council our uppermost value is to keep the people of Stockport at the heart of what we do, so designing our services around user need is central to how we work. When we were invited to run a workshop about human centered service design at the first Local Gov...
