User Research

User research during the Discovery phase has identified key user needs and challenges. Research among residents has been conducted as well as interviews with Council staff. An eight-week online survey has been set up which is still ongoing. If you wish to give your...

Scrutiny reports

An update on Digital by Design has been given to five Council Scrutiny Committees over the past week. Progress relating to measures introduced during the first part of the project was well received and more information was given on improvements to services and...

Discovery Phase Update

We are coming to the end of the Discovery Phase. We have produced our future user journeys and identified the systems requirements we will need in the future. The next part of our work will be the Delivery Phase. We are looking for more software developers and...

Discovery Phase

We’re entering the ‘Discovery Phase’ of the project and have engaged two partners, ThoughtWorks and Reading Room, to assist us. This phase will help us identify the detailed specifications of the technology we need at the Council in the future. We...
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