by Alison Blount | Jul 3, 2017 | Digital access
One year after launch seems like a good time to take a look at the achievements of our BetterOff Stockport website. Why did we introduce BetterOff? Impending budget cuts, including a £500,000 reduction to the Information, Advice and Guidance (IAG) services, were the...
by Karen Cranwell | Jun 9, 2017 | Digital access
One of the new digital tools being rolled out to services is a new case and contact management system. This is essential to improve how we manage customer contacts and reduce the cost of system support. Following an options appraisal comparing costs and features of...
by Emma Collingridge | Jun 2, 2017 | Digital access
This last two weeks have seen the launch of two new Digital Transactional Services. ‘Report a blocked grid’ was built in the same way as ‘Report a faulty street light’ which is why we have been able to roll it out so quickly. ‘Book an appointment to register a...
by Emma Collingridge | May 19, 2017 | Communities, Digital access
Just six weeks after the inception for this new feature, our directory of community groups and activities is now live on the Council’s website. The need for this feature was identified by staff and partners who faced problems when trying to access information on...
by Alison Blount | May 12, 2017 | DigiKnow, Digital access
One year ago we redesigned the Fred Perry House reception area. The old fashioned reception desk and ticket queuing system were replaced by a fresh new look including a self-service check-in and contemporary waiting area. A suite of 16 new customer computers and...
by Alby Atkinson | Mar 24, 2017 | Communities, Digital access
This week the Information, Advice and Guidance teams have conducted Inception workshops to discuss the needs, priorities and capabilities of the proposed new Community Groups feature on the Council’s website. Who attended the Inception? We have gathered together...
