by Sarah Tooth | Oct 17, 2019 | Digital access
For the past 6 months the Public Protection Service, specifically, the Licensing team, have been working with the Digital by Design teams to overhaul the Taxi Driver and Vehicle Licensing application processes. The existing system was paper-based, inefficient and...
by Helen West | Sep 11, 2019 | Collaboration, Digital access
When we signed the Digital Declaration we committed to share our learning experiences and open source our code and last October we joined up with Essex County Council on a collaborative project to create their new website. You can read more about the start of this...
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 30, 2019 | Digital access, Digital Practice
In our last post, we talked about how we approached developing and delivering a new recruitment journey for foster carers, and what each stage of the process involved. This time we will explain each ‘project’ in more detail and how we got to where we are now. 1....
by Simon Percy | Aug 16, 2019 | Digital access
Our Contact Centre receives on average 17,000 calls and 3,850 emails per month. This type of contact is extremely expensive to support and service and reducing the volume of contacts via these channels was one of the key objectives behind developing our online...
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 2, 2019 | Digital access, Digital Practice
‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...
by Andrea Griffiths | May 29, 2019 | Digital access
Over the last year Revenues and Benefits have been working with the Digital by Design team to create new online processes that improve the service offered to residents whilst also improving our collection rates. On average, 409 Council Tax payers moved in, out or...
