User testing during lockdown

User testing during lockdown

Two weeks after the UK government imposed a nationwide lockdown, Stockport Council launched a helpline for Stockport’s most vulnerable people, to assist people to access what they needed to help them stay safe and well.  The initial tech work required the...
Redesign of the corporate complaints process

Redesign of the corporate complaints process

William Arthur Ward once remarked, “The pessimist complains about the wind. The optimist expects it to change. The realist adjusts the sail.” Learning from complaints and improving services, systems and processes is encouraged strongly at Stockport Council. Stockport...
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